Shop policies

***Please read our Policies thoroughly.  Although we try to be responsive to all questions, we can get very busy creating items.  If your question is addressed here, please understand that you may not receive an individual response from us.***

Ordering:

⁃ All orders will follow our shop policies.  Any deviation MUST be agreed to PRIOR to placing an order.  We cannot guarantee that we will see and/or honor an order placed with special requests in the notes unless there has been a prior agreement

⁃ Any “special” orders placed without prior agreement will be subject to a 25% cancelation fee

 

 Shipping General:

 ⁃ We will do our best to accommodate address changes after the fact, but will not be responsible if ordered with the wrong address

⁃ Items with different lead times will be shipped separately, unless prior arrangement has been made

⁃ Combining of different items will ship together per the ship date of item with the longest lead time

⁃ All items returned to us for an incorrect address will be subject to re-shipping charges and a $25 processing fee

⁃ We do not offer expedited shipping on any orders

-We are not responsible for stolen or missing packages after the shipment is marked "delivered' by the carrier

 

International Shipping:

⁃ We ship all International packages 1st Class through the United Stats Postal Service

⁃ We cannot guarantee delivery times on International orders

⁃ We cannot mark items as “Gifts” or change their value to avoid Customs Fees

⁃ All items returned to us as “Unclaimed” due to non payment of customs//VAT fees will be subject to re-shipping charges

 

Refund Policy

Due to the handmade nature of our items, all sales are final unless item(s) received are incorrect, faulty or damaged during shipment.  We are not however, responsible for lost or stolen packages once the carrier has marked it "delivered" and cannot provide a refund in such cases.

If your item(s) does qualify for a refund, please contact us at lisa@houseofgolightly.com and we will send a return label.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lisa@houseofgolightly.com.

Exchanges (if applicable)
We only replace items that are sent in error, defective, or damaged. If you need to make an exchange,  send us an email at lisa@houseofgolightly.com.

 

Battery Replacements:

⁃ We estimate our Ringing Signs to have a 5000+ ring life span when used under “normal” conditions

⁃ We no longer offer a battery replacement service, but do have detailed instructions on how do this upon request

 

 HOLIDAYS:

⁃ These are our busiest times

⁃ Cut-off dates will be final and we not be able expedite any orders

⁃ All Holiday deadlines and shipping details will clearly stated in each items listing