Shop policies

***Please read our Policies thoroughly.  Although we try to be responsive to all questions, we can get very busy creating items.  If your question is addressed here, please understand that you may not receive an individual response from us.***

 

Lead Time:

⁃ PLEASE NOTE: Because of the handmade nature off our buttons, our current lead time for our buttons is SIX WEEKS.  Due to recent press and # of orders I am experiencing, I am not able to rush orders at this time.

All other items please see the listing for the specific lead time.


Ordering:

All orders will follow our shop policies.  Any deviation MUST be agreed to PRIOR to placing an order.  We cannot guarantee that we will see and/or honor an order placed with special requests in the notes unless there has been a prior agreement

Any “special” orders placed without prior agreement will be subject to a 25% cancelation fee

 

 Shipping General:

 ⁃ We will do our best to accommodate address changes after the fact, but will not be responsible if ordered with the wrong address

Items with different lead times will be shipped separately, unless prior arrangement has been made

Combining of different items will ship together per the ship date of item with the longest lead time

All items returned to us for an incorrect address will be subject to re-shipping charges and a $25 processing fee

We do not offer expedited shipping on any orders

 

International Shipping:

We ship all International packages 1st Class through the United Stats Postal Service

We cannot guarantee delivery times on International orders

We cannot mark items as “Gifts” or change their value to avoid Customs Fees

All items returned to us as “Unclaimed” will be subject to re-shipping charges and a $25 processing fee

 

Battery Replacements:

We estimate our Ringing Signs to have a 5000+ ring life span when used under “normal” conditions

We no longer offer a battery replacement service, but do have detailed instructions on how do this upon request

 

 HOLIDAYS:

These are our busiest times

Cut-off dates will be final and we not be able expedite any orders

All Holiday deadlines and shipping details will clearly stated in each items listing